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HandyTrac Online Customer Site – New Features

By February 14, 2018No Comments

HandyTrac is pleased to announce a number of updates to the HandyTrac Online Customer Site!

These new features are a result of customer feedback, and our commitment to provide a seamless user experience for all property managers.

Employees page, redesigned

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The Active Employees page has been completely redesigned to make it easier to manage employees in the system. All active employees are now visible and can be edited at the same time. To make editing employees even easier for customers with Standard and Premium Touch systems, typing in a badge and PIN is no longer necessary as the system will automatically create this information when the employee name is entered.

Empty Hook Report

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The Empty Hook Report allows users to quickly see a list of the hooks in the system that should not have keys on them. This is helpful during key audits or when you need to quickly check to see if keys are being pulled and returned to their correct locations. It is also a quick way to see if there are any keys missing from the system.

Custom email reports

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Email reports allow you to create a completely custom report to be emailed to you daily. If you want to keep a close eye on certain activity codes or certain units, you can now have this information automatically emailed to you without needing to log in to the HandyTrac site. Multiple custom reports can be created for a variety of criteria.

Key Tag Search Report

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The Key Tag Search Report allows you to quickly search all of your transactions for a key tag number. If you have a key that will no longer scan in the system, you can search for that tag number and see if it ever was in the system, and if so, to what unit the key belonged and when it was edited out of the system.

Unit List Report

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The Unit List Report gives you a list of all of the units in the system without sensitive information such as tag numbers and hook locations. We recommend having this report near the HandyTrac system as a quick reference of unit names to make pulling a key quicker and less error prone for employees that do not often use the system and may be unfamiliar with the naming scheme of the units in the system.

Export key map to Excel

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The key map can now be easily exported to excel for offline viewing as well as smartphone access for emergency situations.

Resident Email Notifications

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For added peace of mind, property managers can now set resident email notifications. Once set, residents will receive a notification when their key is pulled or returned.

Thank you for your continued support of HandyTrac. If you have questions about the updates, or would like to submit feedback, please send us a message at